Privacy Policy

City Civils Construction LTD (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy, along with our Terms of Use and Cookie Policy, explains how we collect, use, store, and protect your information when you interact with our website, services, or communications.

Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is:

City Civils Construction LTD
Email: info@citycivilsconstruction.co.uk
Registered in the United Kingdom

Information We Collect

We may collect and process the following types of information:

• Enquiry & Contact Form Data – When you submit a form or message us via the website or email.
• Client Project Information – Details shared for the purpose of delivering our construction services.
• Newsletter Subscription – If you opt in, your email is stored securely with a provider like Mailchimp. You can unsubscribe at any time.
• Order & Payment Information – Handled securely by trusted third-party processors.
• Communication Records – Email and other communication logs for reference and follow-up.
• Website Analytics – We use tools like Google Analytics and Microsoft Clarity to collect anonymized data such as IP address, location, and browsing behavior. See our Cookie Policy for details.

How We Use Your Information

We process your data in order to:

• Respond to enquiries and provide service updates
• Deliver and manage client construction projects
• Improve our website and user experience
• Send marketing communications (only if you’ve opted in)
• Personalize services and content

IP Addresses & Cookies

We collect limited device information and use cookies to enhance website functionality and performance. This includes tools like Google Analytics, Microsoft Clarity, and Google reCAPTCHA v3.
More information can be found in our [Cookie Policy].

Data Storage & Transfers

Some information may be stored or processed outside the UK or EU. By using our services, you consent to such transfers. We ensure that all data is handled securely and in line with GDPR standards. Payment data is encrypted using SSL.
Please keep your login details secure and do not share them with others.

Sharing of Data

We only share your data with:

• Trusted team members and subcontractors working on your project
• Third-party services essential to our business (e.g., payment processors, analytics providers, CRM tools)

We do not sell or rent your personal data to anyone.

Your Rights

You have the right to:

• Access your personal data
• Request corrections or deletion
• Withdraw consent at any time
• Object to your data being used for marketing
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Access Requests

To request access to the data we hold about you, please email us. A small processing fee (up to £5) may apply in certain cases.

Policy Updates

We may update this Privacy Policy to reflect legal, regulatory, or operational changes. Any updates will be published on this page.

Contact Us

If you have any questions or concerns about your data, please contact us:

City Civils Construction LTD
Email: info@citycivilsconstruction.co.uk
Registered in the United Kingdom